Broker Check

Regulatory

Business Continuity Planning

Customer Summary

Callaway Financial Services, Inc.

Synergy Securities 

Callaway Financial Services, Inc. and Synergy Securities has developed a Business Continuity Plan on how we will respond to events that significantly disrupt our business.  Since the timing and impact of disasters and disruptions is unpredictable, we will have to be flexible in responding to actual events as they occur.  With that in mind, we are providing you with this information on our business continuity plan. 

Contacting Us – If after a significant business disruption you cannot contact us as you usually do at our Arlington office at 817-274-4877 or our Houston office at 281-743-8687, email: david@synergysecurities.com or david@mdxwealth.com.

If you cannot access us through either of those means, you should contact our clearing firm, Hilltop Securities Inc., at 800-678-3792, or www.hilltopsecurities.com for instructions on how it may provide prompt access to funds and securities.  

Our Business Continuity Plan – We plan to quickly recover and resume business operations after a significant business disruption and respond by safeguarding our employees and property, making a financial and operational assessment, protecting the firm’s books and records, and allowing our customers to transact business.  In short, our business continuity plan is designed to permit our firm to resume operations as quickly as possible, given the scope and severity of the significant business disruption. 

Our business continuity plan addresses: data back up and recovery; all mission critical systems; financial and operational assessments; alternative communications with customers, employees, and regulators; alternate physical location of employees; critical supplier, contractor, bank and counter-party impact; regulatory reporting; and assuring our customers prompt access to their funds and securities if we are unable to continue our business. 

Our clearing firm,Hilltop Securities, backs up our important records in a geographically separate area. While every emergency situation poses unique problems based on external factors, such as time of day and the severity of the disruption, we have been advised by our clearing firm that its objective is to restore its own operations and be able to complete existing transactions and accept new transactions and payments within a reasonable amount of time.  Your orders and requests for funds and securities could be delayed during this period.  

Varying Disruptions – Significant business disruptions can vary in their scope, such as only our firm, a single building housing our firm, the business district where our firm is located, the city where we are located, or the whole region.  Within each of these areas, the severity of the disruption can also vary from minimal to severe.  In a disruption to only our firm or a building housing our firm, we will transfer our operations to a local site when needed and expect to recover and resume business within a minimal amount of time.  In a disruption affecting our business district, city, or region, we will transfer our operations to a site outside of the affected area, and recover and resume business within a minimal amount of time.  In either situation, we plan to continue in business, transfer operations to our clearing firm if necessary, and notify you through our emergency number, 817-946-9507 or 954-707-0586 on how to contact us.  If the significant business disruption is so severe that it prevents us from remaining in business, we will assure our customer’s prompt access to their funds and securities. 

For more information – If you have questions about our business continuity planning, you can contact us at our Arlington office at 817-274-4877 or our Houston office at 281-743-8687, or email: david@synergysecurities.com 

Notice of Privacy Policy

Customer Summary

Callaway Financial Services, Inc.

Synergy Securities 

 

This notice is being provided by the Firm because you are a Customer or potential customer. 

We are committed to keeping the personal information collected from our potential, current and former customers confidential and secure.  The proper handling of personal information is one of our highest priorities.  We want to be sure that you know why we need to collect personal information from you.  We also want to explain to you our commitment to protect the information you provide to us. We never sell your information to any outside parties. 

Customer Information 

We collect and keep only information that is necessary for us to provide services requested by you and to administer your business with us.  We may collect nonpublic personal information: 

  • From you when you complete an application, subscription documents or other forms. This includes information such as name, address, social security number, assets, income, net worth and other information deemed necessary to evaluate your financial needs. 
  • As a result of transactions with us, our affiliates or others.  This could include transactions completed with us, information received from outside vendors to complete transactions or to effect financial goals. 

We verify our customers' identity to actively prevent, deter, and detect illegal financial activity. 

As of October, 2003, pursuant to the USA PATRIOT Act, all customers who open new accounts with us will be required to provide identification verification documents to help establish their identity. At a minimum, we will verify, to the extent reasonable and practicable, the identity of any customer seeking to open an account, maintain records of information used to verify a customer's identity, and check to ensure that a customer does not appear on any published government terrorist lists. 

Important Information About Procedures for Opening a New Account 

To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. 

At a minimum, we will verify, to the extent reasonable and practicable, the identity of any customer seeking to open an account, maintain records of information used to verify a customer's identity, and check to ensure that a customer does not appear on any published government terrorist lists. 

What this means for you: When you open an account, we will ask for your name, address, date of birth and other information that will allow us to identify you. We may also ask to see your driver's license or other identifying documents. 

Sharing Information 

We only share your nonpublic personal information with non-affiliated companies or individuals as permitted by law, such as your representative within our firm, securities clearing firm, issuer, mutual funds, insurance companies and other product vendors, or to comply with legal or regulatory requirements.  In the normal course of our business, we may disclose information we collect about you to companies or individuals that contract with us to perform servicing functions such as: 

  • Record keeping
  • Computer related services
  • Good faith disclosure to regulators who have regulatory authority over the company
  • Companies we hire to provide support services are not allowed to use your personal information for their own purposes and are contractually obligated to maintain strict confidentiality. We limit their use of your personal information to the performance of the specific service we have requested. Companies we hire to provide support services are not allowed to use your personal information for their own purposes and are contractually obligated to maintain strict confidentiality. 

We may have in our possession information on your account. We are required to maintain copies or originals of this information for a period of six years. After that date, we will destroy all information pertaining to your accounts. No information other than your name, address and telephone number will be shared without our prior written consent including the transfer of accounts should a RR leave the firm. 

We do not provide your personally identifiable information to mailing list vendors or solicitors for any purpose. 

When we provide personal information to a service provider, we require these providers to agree to safeguard your information, to use the information only for the intended purpose, and to abide by applicable law. 

Opt Out Provisions 

We have taken steps to assure that all third party vendors have confidentiality clauses to protect your information. Should we not have such written agreements in place, then you have the option to “opt-out” of the sharing of this information . If you desire to opt out for those instances that we do not have the confidentiality clause, you should immediately write to us to request this opt out. Please address any opt out instruction to the CCO in care of this firm at the address listed herein. 

WE do not sell your personal information to anyone. 

The law allows you to "opt out" of only certain kinds of information sharing with third parties. The Firm does not share personal information about you with any third parties that triggers this opt-out right. This means YOU ARE ALREADY OPTED OUT. 

Employee Access to Information 

Only employees with a valid business reason have access to your personal information.  These employees are educated on the importance of maintaining the confidentiality and security of this information.  They are required to abide by our information handling practices. 

Protection of Information 

We maintain security standards to protect your information, whether written, spoken, or electronic.  We update and test our systems to ensure the protection and integrity of information. 

Maintaining Accurate Information 

Our goal is to maintain accurate, up-to-date customer records in accordance with industry standards.  We have procedures in place to keep information current and complete, including timely correction of inaccurate information. 

Disclosure of our Privacy Policy 

We recognize and respect the privacy concerns of our potential, current and former customers.  We are committed to safeguarding this information.  As a member of the financial services industry, we are sending you this Notice of Privacy Policy for informational purposes and will update and distribute it as required by law.  It is also available upon request. 

 

 Additional Information 

Securities Investment Protection Corporation (SIPC)

Callaway Financial Services, Inc. is a member of the Securities Investment Protection Corporation (SIPC).  For Details on SIPC, or to request a brochure, visit www.sipc.org or call 1-202-371-8300.